Privacy Policy

Last Updated: November 12, 2025

At Healing Hug, your privacy is important to us. We are committed to protecting your personal information and maintaining your trust as you support our mission to spread love, care, and healing to children and families in need.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [healinghug.org], make donations, volunteer, or interact with our campaigns.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our site, register as a volunteer, or make a donation, we may collect:

• Full name
  
• Email address
  
• Phone number
  
• Mailing address
  
• Payment or donation details (processed securely via third-party gateways)
  

Non-Personal Information

We may also collect:

• Browser type, device information, and IP address
  
• Website usage data through cookies or analytics tools
  
• Interaction data (such as pages visited, time spent, and referring URLs)
  

2. How We Use Your Information

Your information helps us:

• Process donations and send receipts
  
• Respond to inquiries, feedback, or volunteer applications
  
• Send updates on campaigns, events, and impact stories (only if you’ve opted in)
  
• Improve our website and communication experience
  
• Comply with legal and regulatory obligations
  

We will never sell, trade, or rent your personal information to others.

3. Donations & Payment Security

All donations made through Healing Hug are processed via secure, PCI-compliant third-party payment providers.

We do not store your full credit card or payment details on our servers. Your financial data is encrypted and transmitted securely.

4. Cookies & Tracking

Our website uses cookies and analytics tools to:

• Enhance site performance
  
• Understand visitor preferences
  
• Deliver a smoother browsing experience
  

You can adjust your browser settings to disable cookies at any time, though some features may not function properly.

5. Email Communication

If you subscribe to our newsletter or updates:

• You may receive occasional emails about new campaigns, stories, or events.
  
• You can unsubscribe anytime using the link in our emails or by contacting us directly.
  

6. Data Protection & Security

We implement industry-standard security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

While no system is 100% secure, we strive to maintain the highest level of data integrity and safety for all visitors, donors, and volunteers.

7. Third-Party Links

Our website may contain links to other nonprofit or partner sites.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their policies when visiting them.

8. Children’s Privacy

Healing Hug does not knowingly collect personal data from children under 13.

If we discover that a child has provided personal information, we will promptly delete it from our records.

9. Your Rights

Depending on your location, you may have the right to:

• Access or update your personal data
  
• Request deletion of your information
  
• Withdraw consent for communications
  

To make such requests, please contact us at hello@healinghug.org.

10. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements.

The revised version will be posted on this page with an updated “Last Updated” date.